Política de reembolso

Premium is sold by our reseller Creem (creem.io), the Merchant of Record for all our orders. This policy explains when you can get your money back.

1. 14-day refund

If you are not happy with Premium, you can ask for a full refund within 14 days of any payment, the first one or a renewal, without giving a reason. After a refund the subscription is cancelled and the server goes back to the Free plan; its settings are kept.

2. How to ask for a refund

Email us at [email protected] with the email address you paid with and your server's name. We process the refund through Creem; it goes back to the original payment method, usually within 5-10 business days depending on your bank.

3. Cancelling

You can cancel at any time in the dashboard: Payments → Manage subscription. Premium stays active until the end of the period you paid for and is not renewed. Your statutory rights as a consumer are not affected by this policy. See also our Terms of Service.